Refund and Cancellation Policy

This policy forms part of our Terms of Service. It covers three separate things, which are easy to confuse:

1. our voluntary 14-day money-back guarantee (section 2);
2. your statutory cancellation right if you are a consumer (section 5);
3. credit refunds when something goes wrong on our side (section 4).

You always get whichever gives you the better outcome. Nothing here reduces your legal rights.

1. Quick summary

2. The 14-day money-back guarantee

We advertise a 14-day money-back guarantee on Platform Access, and we mean it.

You qualify if:

• you request the refund within 14 days of the purchase date; and
• you have consumed no more than 20% of the credits included with that purchase.

Why the usage limit exists. Every article, image and video generated costs us real money with AI providers, and that cost is not recoverable. The 20% allowance is deliberately generous — it is enough to generate several full articles and judge the quality properly — but it stops the guarantee being used to take the product for free.

If you have used more than 20%, we will still refund the unused proportion of your credits if you ask within 14 days. And if the product genuinely did not work as described, section 3 applies instead and the usage limit does not.

How to claim. Email support@automateseo.app from your account email address with "Refund request" in the subject. You do not have to give a reason. We aim to approve or query within 2 business days and to issue approved refunds within 5 business days. Refunds are issued in pounds sterling to the original payment method through Stripe; your bank may take a further 5–10 days to show it.

3. If the Service is faulty or not as described

Separately from the guarantee above, if the Service is not of satisfactory quality, not fit for purpose, or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015 (consumers) or the Sale of Goods and Supply of Services legislation applicable to businesses.

This right is not limited to 14 days and is not subject to the 20% usage cap. Contact support@automateseo.app and tell us what is wrong. We will fix it, or refund you.

To be clear about what this does not cover. AI-generated content that you simply do not like, or that did not produce the search rankings you hoped for, is not a fault in the Service. We make no ranking or traffic guarantee — see clause 16 of the Terms of Service. Content that is unusable because the platform malfunctioned is a fault, and we will refund the credits.

4. Credit refunds

Failed generations. If a job fails for a reason within our control — a workflow error, an outage, a provider failure we did not handle — the credits are returned to your balance automatically. If they are not back within 24 hours, email support@automateseo.app and we will correct it manually.

Unused credits. Credits do not expire while your account is open. If you want to cash out unused credits from a purchase made in the last 14 days, we will refund them pro rata at the price you paid. Outside 14 days, unused credits stay in your account and remain usable, but are not refundable except under sections 3, 5 or 7.

Credits are forfeited if you close your account without requesting a refund first, or if we terminate your account for a breach of the Acceptable Use Policy.

5. Your statutory cancellation right (consumers)

If you are a consumer in the UK or the EU, you normally have 14 days from purchase to cancel a distance contract and get a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Digital content supplied immediately. Because AutomateSEO gives you access straight away, before you reach the payment page you are asked to tick a box confirming two things: that you want access to begin immediately, and that you understand this ends your statutory right to cancel. The box is never pre-ticked, and we email you a copy of exactly what you confirmed with your purchase confirmation.

If you ticked it, the statutory right ends when access starts — but our voluntary 14-day guarantee in section 2 still applies, so you retain a 14-day route to a refund either way.

If you did not give that consent, or it was not presented to you, your full statutory right applies and you may cancel within 14 days for a full refund regardless of the 20% usage limit.

Post-purchase add-ons. Offers shown immediately after checkout — the Power User upgrade and credit boosters — are bought in one click and we do not ask you to waive anything. Those purchases keep the full statutory 14-day cancellation right, on top of our own guarantee.

How to cancel. Email support@automateseo.app, or use the model cancellation form in Schedule 3 to those Regulations. Any clear statement is enough. We will refund within 14 days of being told, using your original payment method.

6. Recurring credit subscriptions

• Cancel any time from Settings, or by emailing support@automateseo.app. Cancellation stops the next renewal; you keep credits already allocated and the plan runs to the end of the paid period.
• Renewal refunds. If you are charged for a renewal and cancel within 14 days without using any credits from that period, we refund that period in full. If you have used some, we refund the unused proportion.
• Notice of renewal. We email you before each renewal, and before any price change, with the amount and date.
• We never make you call or chat to cancel. Cancellation is available in-app in the same number of clicks as signing up.

7. If we change or discontinue the Service

If we permanently remove a feature that was a material part of what you paid for, or shut the Service down, clause 15 of the Terms of Service applies: at least 90 days' notice, continued export access, a full refund of unused credits, and a pro-rata refund of Platform Access purchased in the previous 12 months.

8. Chargebacks

Please contact us before raising a chargeback with your bank. Chargebacks cost us a fee even when the claim is unfounded, and we will almost always resolve a genuine problem faster than your bank will. Raising a chargeback without first contacting us is a breach of the Terms of Service and we may suspend the account pending resolution.

If we get it wrong, we will fix it. Email support@automateseo.app.

9. Abuse of this policy

We may decline a refund, and close the account, where we can evidence that a customer has repeatedly purchased and refunded, created multiple accounts to reuse the guarantee, or bulk-generated and exported content before requesting a refund. We will explain our reasoning if we do this, and this section does not affect your statutory rights under section 3 or 5.

10. Contact

Refund requests and questions: support@automateseo.app Escalation and complaints: legal@automateseo.app

We aim to respond to every refund request within 2 business days.